Refund policy

Refunds

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@tskhospitality.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at customercare@tskhospitality.com

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4-7 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/ non-returnable items

Unfortunately, we cannot accept returns on sale items.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exchanges and returns are only allowed in the following unlikely cases:

• Packets that are torn or not sealed properly at the time of delivery.
• Products have expired by the time of delivery.
• Any product leaked or damaged can be exchanged with T&C.

Proof of bill and original packaging must be provided at the time of exchange. Once used, products will be ineligible for exchange or return.

Cancellation

• An order cancellation request will be accepted only if the product has not yet been shipped by us.
• If the request for cancellation is accepted, you are entitled to get a refund of the entire amount.
• To cancel an order E-mail, us at customercare@tskhospitality.com
• TSK Hospitality LLP reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.